FAQ

I have already received a refund. Do I benefit from the free extension?

No. Other than the refund you have already received, there is no additional benefit.

Where can i find information on how to use the Taxsaver administrators portal?

For a step by step guide on how to navigate the new Taxsaver online ordering system please see this handy Company Administrator Guidelines.

I am an Administrator and I am having issues with the Taxsaver on-line ordering system, what do I do?

If you are having issues or are unsure on how to navigate the Taxsaver on-line ordering system take a look at our Administrator Guidelines which outlines the process for logging in, adding or editing employees and ordering or renewing tickets.

What happens if my Annual ticket won't work in the machines?

• Annual and monthly rail Leapcards can be replaced by logging into your account on to www.leapcard.ie and selecting the 'Replace' option. Click here for more details.
• To request a replacement for a Dublin City Bus Taxsaver Leapcard just log in to your Leapcard account and select the “Refund or Replace“ option and follow the instructions to get a replacement. Make sure to choose the Replace option. Do not select the refund option. It is recommended that all employees register their leapcard at www.leapcard.ie. Click here for more details.
• Bus Éireann Only Leap Cards can be replaced by logging into your Leap Card Account at www.leapcard.ie. Please select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option. Click here for more details. Please confirm with Leap the length of time before they will replace your ticket.We recommend that all Leap Cards are registered to assist in the replacement process. They can be registered at https://www.leapcard.ie/en/NavigationPages/CardRegistration.aspx.
  
  

What kind of savings can I expect on my commuter expenses?

Savings vary depending on the type of ticket you choose and on your income band. Visit our savings calculator to see how much you can save.

What happens if my ticket is lost or stolen? 

• Iarnród Éireann Irish Rail annual and monthly Leapcards which are lost or stolen can be replaced as follows;
  Customer logs into their account on to www.leapcard.ie , selecting the “Refund or Replace“ option, following the instructions to get a replacement card.
• Bus Éireann Leap Cards can be replaced by logging into your Leap Card Account at www.leapcard.ie. Please select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option. Click here for more details. Please confirm with Leap the length of time before they will replace your ticket.For lost/stolen point to points, please e-mail in the details to taxsaver@buseireann.ie.
• Dublin City Bus and Dublin City Bus & Luas Taxsaver Leapcards:To request a replacement for a lost /stolen Leapcard, log in to your Leapcard account, select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option.
  
  It is recommended that all employees register their leapcard at leapcard.ie.

• Irish Rail

  Connolly Station, corner of Amiens Street and Sheriff Street (Black door),
  Dublin 1. Office Hours: 9 - 5pm, Monday - Friday, 

  Phone:(01) 7034652 or (01) 7034697
  email: taxsaver@irishrail.ie

• Dublin Bus

  59 Upper O’Connell Street
  Dublin 1. Office Hours: 8 - 4pm, Monday - Friday, through lunch.
  Phone: (01) 7033021
  email: taxsaver@dublinbus.ie

• Bus Éireann

  Bus Éireann Taxsaver Section, Room 10 Main Building, Broadstone, Dublin 7. D07 X2AE.
  Office Hours: 9 - 5pm, Monday - Friday, Closed lunch 1 - 2pm. 
  Phone: (01) 7033435
  email: taxsaver@buseireann.ie
  
  

Can I buy a monthly or annual ticket and then claim the tax back from the Revenue Commissioners? 

No, all TaxSaver monthly and annual tickets must be purchased by the company on behalf of the employee as per Revenue guidelines.

Are TaxSaver Commuter Tickets transferable?

No, TaxSaver Tickets cannot be transferred to another person, as they can only be used by the individual who received the tax benefit.

What happens if an employee leaves or is dismissed from their position while the TaxSaver Commuter Ticket is still valid? 

It depends on the arrangement reached with the employer - an employee may keep the ticket or may be required to return it.

Are there any fixed dates on which tickets are valid?

Monthly tickets are valid for one calendar month, while annual tickets are valid for one year commencing from the first day of any month.

Is sacrificing salary the only way for an employee to get a TaxSaver Commuter Ticket? 

No. The ticket can also be provided in lieu of a cash bonus, for example as a Christmas bonus, and because the ticket is tax free, it provides much better value than a cash bonus.